Pick-U Privacy Policy

Last updated: May 2026

Pick-U respects your privacy and is committed to protecting your personal information.

1. Information We Collect

We may collect the following information:


  • Name
  • Phone number
  • Email address
  • Pickup and drop-off details
  • Flight or cruise information
  • Booking details
  • Payment-related information
  • Messaging records

2. How We Use Information

We use customer information to:


  • Provide transportation services
  • Confirm and manage bookings
  • Communicate service updates
  • Improve customer support
  • Prevent fraud and misuse
  • Send important operational notifications


3. AI and Automated Processing

Pick-U may use AI-assisted systems and automated tools to:


  • Organize inquiries
  • Detect urgent requests
  • Generate customer support drafts
  • Improve response efficiency


Human review may still be involved in customer communications.



4. Information Sharing

Customer information may be shared with:


  • Transportation partners
  • Drivers
  • Payment providers
  • Technology service providers


Only information necessary for service operation will be shared.

We do not sell personal information.



5. Data Storage and Security

We take reasonable measures to protect customer information from unauthorized access, misuse, or disclosure.

However, no online system can guarantee complete security.



6. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve website functionality and user experience.

7. Third-Party Services

Our services may integrate with third-party platforms including:


  • LINE
  • Google
  • Booking platforms
  • Payment providers



These services may have their own privacy policies.

8. Customer Rights

Customers may request access, correction, or deletion of personal information where permitted by applicable law.

9. Contact

For questions regarding this Privacy Policy, please contact Pick-U through our website or official communication channels.

10. Updates

This Privacy Policy may be updated from time to time without prior notice.

Continued use of our services constitutes acceptance of the updated policy.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.