Pick-U Terms & Conditions

Last updated: May 2026

Welcome to Pick-U. By using our website, booking services, LINE Official Account, messaging services, or related platforms, you agree to the following Terms & Conditions.


1. Services

Pick-U provides private transportation services in Japan, including but not limited to:

  • Airport transfers
  • Port transfers
  • Private charter services
  • Sightseeing transportation
  • Custom transportation arrangements

Services may be operated directly by Pick-U or by affiliated transportation partners.


2. Booking Information

Customers are responsible for providing accurate information including:

  • Passenger name
  • Pickup and drop-off location
  • Flight information
  • Cruise information
  • Contact details
  • Passenger and luggage count

Incorrect or incomplete information may result in service delays, additional fees, or service failure.


3. Flight Delays and Waiting Time

For airport pickup services with flight tracking included:

  • Drivers will monitor the registered flight.
  • Free waiting time is based on the booked service conditions.
  • Additional waiting charges may apply after the included waiting period.



For services without flight tracking:

  • Customers are responsible for selecting an appropriate pickup time.
  • Drivers are not responsible for flight delays.


4. Additional Charges

Additional charges may apply for:

  • Extra waiting time
  • Late-night service
  • Additional stops
  • Areas outside standard service zones
  • Oversized luggage
  • Child seats
  • Last-minute changes

All additional fees will be communicated whenever possible before service.


5. Service Changes

Changes to bookings should be requested at least 48 hours before service.

Last-minute changes may not be possible due to vehicle and driver scheduling.


6. Cancellation Policy

Cancellation policies may vary depending on booking platform, service type, and booking conditions.

Customers should refer to their booking confirmation or booking platform for the applicable cancellation terms.


7. Customer Conduct

Customers must behave respectfully toward drivers and staff.


Pick-U reserves the right to refuse service in cases involving:

  • Dangerous behavior
  • Harassment
  • Illegal activity
  • Excessive intoxication
  • Unsafe passenger or luggage conditions


8. Delays and Force Majeure

Pick-U is not responsible for delays caused by:


  • Traffic congestion
  • Customs or immigration waiting time
  • Passenger delays
  • Incorrect pickup information provided by the customer
  • Other situations outside our operational control


Flight tracking and delay support are only available for eligible airport pickup services.

Force majeure situations such as airport closures, government restrictions, natural disasters, or airline cancellations may affect operations and service availability.


9. Messaging Platforms and Communication

By contacting Pick-U through WhatsApp, LINE, email, or other messaging platforms, customers agree that:


  • Messages may be stored for customer service and operational purposes
  • Automated systems or AI-assisted systems may be used to support customer service operations
  • Service updates, driver information, and operational notifications may be sent through messaging platforms


WhatsApp is the primary communication platform for customer support and driver coordination.


10. Limitation of Liability

To the maximum extent permitted by law, Pick-U shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.


11. Governing Law

These Terms & Conditions shall be governed by the laws of Japan.